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S. Joynt



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    EP02 - e-Poster Session 2 (ID 53)

    • Event: e-Health 2018 Virtual Meeting
    • Type: e-Poster Session
    • Track: Clinical Delivery
    • Presentations: 1
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      EP02.07 - The Adoption of Regional Telemental Health Services (ID 464)

      S. Joynt, Medical Administration, The Royal Ottawa Health Care Group; Ottawa/CA

      • Abstract
      • Slides

      Purpose/Objectives: The purpose of this presentation is to discuss the adoption of Telemental Health Services in a Regional Mental Health Centre. We will also discuss the high level of satisfaction our patients and providers experienced with this service.

      Methodology/Approach: Background: Historically, access to mental health services for patients in the rural regions of our Eastern Ontario catchment area have been a challenge due to the long distances between our rural patients and the urban location of their mental health service providers. Objectives: To mitigate this access barrier to mental health services we created a plan to establish rural mental health clinics throughout our catchment area. Methods: We employed various strategies to ensure the clinicians and clinics we recruited adopted and retained the practice of providing Telemental Health Services from clinicians based at an urban tertiary academic health centre to patients located in 14 rural primary care clinics. Results: Our ten-fold increase in patient volumes and the high levels of patient and provider satisfaction indicate that the methods we employed to create a Regional Telemental Health Service have been successful. Conclusions: Employing the correct change management strategies can allow for the rapid adoption and development of Telemental Health Services in a catchment area where rural access to conventional specialized mental health services is a challenge.

      Finding/Results: Our ten-fold increase in patient volumes and the high levels of patient and provider satisfaction indicate that the methods we employed to create a Regional Telemental Health Service have been successful.

      Conclusion/Implications/Recommendations: Employing the correct change management strategies can allow for the rapid adoption and development of Telemental Health Services in a catchment area where rural access to conventional specialized mental health services is a challenge.

      140 Character Summary: We will describe the adoption of and satisfaction with Telemental Health services in the context of an Ontario regional mental health centre.

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