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Dhara Hemant Desai



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    OS04 - Cool Tools for Digital Health (ID 25)

    • Event: e-Health 2019 Virtual Meeting
    • Type: Oral Session
    • Track:
    • Presentations: 1
    • Coordinates: 5/27/2019, 10:30 AM - 11:30 AM, Area 3
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      OS04.03 - Usage of Kiosks to Improve Patient Registration Workflow (ID 250)

      Dhara Hemant Desai, Information Management/Information Technology (IM/IT), Women's College Hospital; Toronto/CA

      • Abstract

      Purpose/Objectives:
      BACKGROUND: The use of kiosks for patient check-in will help reduce costs, reduce patient waiting time and less errors. The kiosk encourages patients to take control of their care information demographics to complete basic workflow on their own by checking in appointments, updating demographics and verify coverage (ie. OHIP), wayfinding, questionnaire and myHealthRecord (patient portal sign-up). The kiosk will help reduce the line at the front desk registration which will help reduce the wait times. OBJECTIVE: This presentation aims to contribute to an understanding of how direct patient engagement to their registration workflow affects the patients’ delivery of care, experience and reduction of admin workload.


      Methodology/Approach:
      Aim for go-live in November 2018, a mixed methodology to search patients’ identities will be used that include to scan patients unique barcode (generated by patient portal) received by email, swipe OHIP card, search by entering first name, last name and medical record number. The check-in rate and percentage will be determined by using Ambulatory Electronic Patient Record. (aEPR) reports.


      Finding/Results:
      Simulation Results: Kiosks will be live in November 2018 at Women’s College Hospital (WCH) for patient use. The proposed solution Kiosk like structure, where the information regarding patient demographics verification/patient portal sign-up/wayfinding/appointment check-ins can be easily performed by patients. Long queues to check-in with the receptionists can be avoided by using the kiosks. Aim is to have 30% patients to use kiosks during the first quarter of the year. The report generated by Ambulatory Electronic Medical Record will show the patient, the date and time of the appointment, and the appointment status, along with other information about the appointment. The Kiosk Check-In Statistics tab shows the total number of appointments by department and a graph of the percentage of appointments by status: ehealth2019_kiosk check in totals report.png Kiosk Session Exit Reason Breakdown Report: ehealth2019_kiosk session exit reason breakdown report.png


      Conclusion/Implications/Recommendations:
      The quality of the healthcare delivery will be increased, since the kiosk workflow brings together patients in front of the clinical workplace to verify patients' demographics. Strategies to expand services through wayfinding and fill out questionnaires according to the clinic visit types will deliver the tools necessary to create self-sufficient full check-in workflow for patients; consequently improving.


      140 Character Summary:
      Dhara is an Application Coordinator at Women’s College Hospital, has 3 years of experience in project management/coordination and clinical information systems.