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Dave Brown



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    EP01 - Technology Innovation, Telehealth (ID 8)

    • Event: e-Health 2019 Virtual Meeting
    • Type: ePoster Session
    • Track:
    • Presentations: 1
    • Coordinates: 5/27/2019, 10:30 AM - 11:30 AM, Area 6
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      EP01.04 - Emergency Department Workflow - Reporting and Improvement (ID 375)

      Dave Brown, Vancouver/CA

      • Abstract

      Purpose/Objectives:
      We are developing a solution for OBJECTIVELY capturing emergency department workflow and reporting that back in the form of activity metrics. The objective is to improve those metrics - ultimately to improve the quality of care.


      Methodology/Approach:
      We are deploying indoor tracking technology that allows the user (emergency clinician) to automatically/passively capture their arrival/presence in and departure from tagged points of interest in their place of work. This feeds a performance dashboard - reflecting their activities in a way that holds the potential of inspiring an evolution of their workflow. This is a test of Pearson's Law: "When performance is measured, performance improves. When performance is measured and reported back, the rate of improvement accelerates." We thus have reason to believe we will see improvements.


      Finding/Results:
      We have not completd this research, but we expect to have done so by the time this conference happens. We expect that not only will we have evidence of impact of the method described on the previous page, we also expect that we will have identified several other techniques for favorably influencing behaviour that produces better health outcomes, lower cost of care, and happier staff.


      Conclusion/Implications/Recommendations:
      Emerging technologies are rapidly opening up new possibilites for healthcare improvement. That does not mean that instutional gatekeepers are rushing to indulge every new idea with a pretty face. No, in fact caution is at a fever pitch to match the increased rate of proposed innovation. It requires a particularly refined approach to engaging with an ecosystem of vendors as well as the institutional stakeholders who make purchase and deployment decisions. Evidence of impact is only part of the picture. By the time of this ehealth conference, we will have a lot more than just that.


      140 Character Summary:
      Sharply improving hospital emergency workflow requires only emerging tech, brilliant design, and the courage to innovate.The devil's in the details and we got 'em!