Frequently Asked Questions:

Library Access:

Who can access each Virtual Meeting?
All Conference Delegates will receive complimentary access to the presentations that were recorded for that conference year. This that do not attend the conference have the option of purchasing access for a nominal fee. Active Digital Health Canada Members will receive a discount to the meeting as one of the benefits to their membership.

Delegate BadgeWhat is an Access Code?
The Access Code is a unique identifier that adds an event to your account. For Conference Delegates, your Access Code is printed on your Conference Badge and included in your Conference Registration Confirmation email.

I attended a e-Health Conference, how do I receive access to those presentations?
Click here to enter your access code. Digital Health Canada Members, please setup your account using your Digital Health Canada associated email address.

Do I need to enter my Access Code every time I want to access the Library?
No, you only need to enter the code once per Virtual Meeting and then follow the steps to setup or verify your e-Health Library Login Details. Your user name will be the email address you used along side the password that was entered. Click here to login or submit a password reset request.

I enter my Access Code but I receive an error.
Your access code has either already been registered or you may not be entering the correct code. If you have already inputted your access code and setup your user name & password, you will not need to re-enter the access code anymore.

I am unable to Log In.
Please verify you are using the correct user name and password. If you need to reset your password, please use the Reset Request located on this page:

Digital Health Canada (previously COACH) Members
To receive a the Digital Health Canada Member discount, you'll need to be an an active state with your subscription. To become a Digital Health Canada Member or renew your membership, please visit:

Viewing Presentations:

When will presentation be available?
Presentations from conferences are generally available 24 hours after the scheduled time of the live presentation. A "Now Available" flag will appear beside sessions that have presentations loaded within them. Certain presentations will be live streamed and can be viewed in real-time or as a recording shortly after the session has completed.

It's been 24 hours but the presentation is not showing?
On the rare occasion, additional post editing maybe required to the presentation which may result in a delay posting it Online. We'll make sure the presentation is ready as soon as possible!

What is the playback format of the presentations? Video, Audio, Slides?
Depending on the session, some presentations may contain video of the Speaker. All presentations (except Posters) are offered with audio and visual slides.

Can I download the Slides?
Yes! A link to download the PDF of the slides is available under the slides tab of a presentation within 1 week of the end of the Conference


Can I view presentations on my Tablet or Smart-phone?
Yes, presentations can be viewed on mobile devices.

Can I download the presentation to watch when not connected to the Internet?
Unfortunately no. You will require an high speed Internet connection to stream the presentations.

Can I view presentations from Work or Home?
Absolutely! As long as you have an Internet connection, you will be able to view the presentation.

Can I pause a presentation and resume it later?
Yes! Play, Pause or Rewind whenever you need to. You will need to leave that presentation open on your computer. If you reopen the presentation it will start from the beginning.

Video playback available in HTML5 and Flash in order to provide a wide range of compatibility across most devices.
Internet: DSL/Cable or faster
Computer: 99% of Computers will be compatible with the video player. If you are able to see videos, you will be ok.
Windows: Windows Intel Pentium 4, Windows XP, Windows 7 or higher.
Mac: G4, G5 or Intel processor. Apple OS X version 10.4 or better.
Browser: Firefox 20+, Internet Explorer 9+, Google Chrome 19+, Safari 4+
Flash: You will require Adobe Flash 9.0 or higher installed for desktop and laptop computers – Please download the latest version of Adobe Flash from here:

I need assistance!
Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..