Frequently Asked Questions:

Library Access:

Who can access each Virtual Meeting?
All Conference Delegates will receive complimentary access to the presentations that were recorded for that conference year. This that do not attend the conference have the option of purchasing access for a nominal fee. Active Digital Health Canada Members will receive a discount to the meeting as one of the benefits to their membership.

What is an Access Code?
The Access Code is a unique identifier that adds an event to your account. For Conference Attendees in 2020 and 2021 - you will receive your Access Code once the Conference is available through the library.

I attended a e-Health Conference, how do I receive access to those presentations?
Click here to enter your access code. Digital Health Canada Members, please setup your account using your Digital Health Canada associated email address.

Do I need to enter my Access Code every time I want to access the Library?
No, you only need to enter the code once per Virtual Meeting and then follow the steps to setup or verify your e-Health Library Login Details. Your user name will be the email address you used along side the password that was entered. Click here to login or submit a password reset request.

I enter my Access Code but I receive an error.
Your access code has either already been registered or you may not be entering the correct code. If you have already inputted your access code and setup your user name & password, you will not need to re-enter the access code anymore.

I am unable to Log In.
Please verify you are using the correct user name and password. If you need to reset your password, please use the Reset Request located on this page:

Digital Health Canada (previously COACH) Members
To receive a the Digital Health Canada Member discount, you'll need to be an an active state with your subscription. To become a Digital Health Canada Member or renew your membership, please visit:


Can I view presentations on my Tablet or Smart-phone?
Yes, presentations can be viewed on mobile devices.

Can I download the presentation to watch when not connected to the Internet?
Unfortunately no. You will require an high speed Internet connection to stream the presentations.

Can I view presentations from Work or Home?
Absolutely! As long as you have an Internet connection, you will be able to view the presentation.

Can I pause a presentation and resume it later?
Yes! Play, Pause or Rewind whenever you need to. You will need to leave that presentation open on your computer. If you reopen the presentation it will start from the beginning.


I need assistance!
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