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Nabiel Syed

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  • OS03 - Realignment in Health Care (ID 2)

    • Event: e-Health 2017 Virtual Meeting
    • Type: Oral Session
    • Track: Clinical and Executive
    • Presentations: 1
    • Coordinates: 6/05/2017, 04:00 PM - 05:30 PM, Room 202AB
    • OS03.03 - Informing Health System Planning: An Integrated Performance Measurement Tool (ID 360)

      Nabiel Syed, Centre for Addiction and Mental Health; Toronto/CA

      • Abstract
      • Slides

      Purpose/Objectives: Local Health Integration Networks (LHINs) provide strategic direction and fund health service providers (HSPs) in Ontario. To hold HSPs accountable, a number of performance indicators are being monitored but are submitted and captured in disparate locations. HSP360°, a performance management tool, was developed by the Centre for Addiction and Mental Health (CAMH) in partnership with the Toronto Central LHIN in response to feedback from HSPs and their boards about not having timely access to their information and their inability to see how their individual performance impacts the overall sector and system performance. Prior to HSP360°, each LHIN and HSP spent a significant amount of time and resources to manually consolidate health system data into reports to monitor performance. HSP360° reduces the duplication of effort and removes barriers to data by providing a centralized and consistent view of LHIN, sector and HSP data through meaningful comparative reports and dashboards. <img alt="hsp360 guiding principles.jpg" annotation="" id="image://48" src="" title="hsp360 guiding principles.jpg" />

      Methodology/Approach: To accommodate variations in performance monitoring processes, views of information, and source file formats, a pan-LHIN Advisory and Steering Committee was established to reach agreement on business requirements, prioritization, and development of a product roadmap. This approach ensures relevant, transparent, and meaningful reporting and analyses that meet the evolving needs of end users.

      Finding/Results: In 2016, HSP360° expanded from a local to a pan-LHIN solution containing data for approximately 400 HSPs across 5 sectors. LHINs have found great value in automating the administrative and benchmarking process for negotiating targets and monitoring performance. On a quarterly basis, comprehensive reports are now available in weeks rather than months. In addition, HSP360° has improved decision support capacity for HSPs. In particular, HSPs have found the comparative and peer comparison reports helpful in planning for new services, looking for efficiencies and as a starting point to discuss overall sector and system performance.

      Conclusion/Implications/Recommendations: The success of the HSP360° solution has been a result of a structured implementation methodology, high degree of stakeholder engagement and buy-in, and user support provided throughout the initiative. The progression of HSP360° has enabled LHINs and HSPs to set new standards in performance monitoring and a common view of performance metrics across LHIN boundaries. Future integration of new data sets and enhancing collaboration functionality will further support the performance monitoring process, and improve access to comparable information for evidence-informed decision making for all providers. The expansion of HSP360° to additional LHINs will build towards shared accountability, consistency and transparency across the province.

      140 Character Summary: HSP360° builds decision support capacity and shared accountability for health service providers across data sources, sectors and regions.

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