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Mabel Chan



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  • OS09 - Optimizing Clinical Processes Using Telehealth (ID 9)

    • Event: e-Health 2017 Virtual Meeting
    • Type: Oral Session
    • Track: Clinical
    • Presentations: 1
    • Coordinates: 6/05/2017, 04:00 PM - 05:30 PM, Room 206AB
    • OS09.03 - Using SickKids Videoconferencing Technologies to Provide Innovative Access (ID 264)

      Mabel Chan, Telemedicine, The Hospital for Sick Children; Toronto/CA

      • Abstract
      • Slides

      Purpose/Objectives: The Hospital for Sick Children (SickKids), is a paediatric research and academic health center in Toronto, Ontario, Canada that is dedicated to using innovative technology to improve the health of children in Canada. Through a diverse range of videoconferencing technologies, the telemedicine program at sickkids has increased access operability and choice of technology solutions while ensuring a robust network of video connections nationally and internationally.

      Methodology/Approach: SickKids has been vigorously working to explore and implement the full functionality of many common network and cloud based videoconferencing solutions. THe hospital’s networking infrastructure has been optimized to allow connections through the Ontario Telemedicine Network (OTN) in an “off-net” configuration as well as allow us to make the direct connections into IP based video codecs and bridges. Our primary source of connections initiate through our Cisco VCS infrastructure which allow us to make and receive both OTN and standard H323 configured connections. Additionally through this connectivity, we are able to create Virtual Meeting rooms through a subscription to a cloud-based video conferencing solution allowing us to extend our connections to users on a PC or Mac desktop platform anywhere in the world, H323 connectivity on a virtual bridge, via webcast links or even tablet-based utilization.

      Finding/Results: By extending our connection options and capabilities, we have been able to support clinical and education/administrative connections across Canada to Jordan, the Caribbean, Pakistan, Israel, US, South Africa, etc. This has resulted in a __% increase in telemedicine activity and provides a more robust platform for end users to join Sickkids events in a more efficient, easily accepted manner. By creating a user-friendly on-line meeting tool the SickKids Telemedicine department has standardized on-line video connections across the organization creating cost-saving opportunities. By eliminating the large fees associated with hiring outside bridging companies, costs are reduced further. With the resulting increase in user uptake many clinicians now manage all aspects of their educations/ research and administrative video conferences in the hospital.

      Conclusion/Implication/Recommendations: To expand Telemedicine services, organizations must explore and implement a broad and often nontraditional range of video conferencing solutions. Innovative uses of Videoconferencing can dramatically improve and expand an organization’s potential for successful information sharing for both clinical and educational purposes.

      140 Character Summary: Using the Hospital for Sick Children’s videoconferencing technologies to provide innovative access across Canada and Internationally.

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