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Danika Walden

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  • OS09 - Optimizing Clinical Processes Using Telehealth (ID 9)

    • Event: e-Health 2017 Virtual Meeting
    • Type: Oral Session
    • Track: Clinical
    • Presentations: 1
    • Coordinates: 6/05/2017, 04:00 PM - 05:30 PM, Room 206AB
    • OS09.04 - Be Inspired by Easily Achieved Enhanced Use of the EMR! (ID 257)

      Danika Walden, eHealth Centre of Excellence; Kitchener/CA

      • Abstract
      • Slides

      Purpose/Objectives: 1. Attendees will learn how to use EMR tools with built in clinical decision support to facilitate chronic disease prevention and management. 2. Attendees will increase awareness of enhanced use of the EMR to identify patients with chronic conditions. 3. Attendees will learn about the impact of having change management support in place to help increase the uptake of technology, including telehealth, and other clinical process improvements.

      Methodology/Approach: Since January 2016, the Centre for Family Medicine FHT eHealth Centre of Excellence has been leading project QBIC (Quality Based Improvements in Care) 2.0. As an extension of the work that was completed in the initial phase of Project QBIC, three inter-related work streams are providing eHealth coaching sessions to help support clinicians with optimizing their EMR use, adopting telehealth and improving clinical processes aimed at improving access. These sessions promote and support: · Best practice in chronic disease prevention and management through the use of standardized tools. The QBIC team has partnered with various organizations and specialists on the development of EMR tools for CHF, COPD, Chronic Kidney Disease, Chronic Pain, Diabetes and Depression. · The integration of telehealth technologies into clinical practice. · Process improvements to enhance clinic workflow and access to primary care clinicians. The eHealth coaching sessions are also an opportunity to obtain input on EMR tools, build capacity, and identify champions. Finally, the team will evaluate the benefits and report on the impact of these services on patient care.

      Finding/Results: To date, the QBIC team has engaged 240 primary care clinicians from 17 primary care organizations in Waterloo Wellington. Change management and IT support was provided to clinicians and has resulted in better identification of patients in the EMR, improved office efficiencies, the elimination of unnecessary notifications, and more effective use of the EMR. Initial results from activities on telehealth and improving primary care access are expected March 2017.

      Conclusion/Implication/Recommendations: After clinicians were encouraged to document chronic diseases in a structured way and with support from an eHealth coach, 240 primary care clinicians in 17 primary care organizations improved their data quality, enhanced their chronic disease prevention and management and information management.

      140 Character Summary: Project QBIC is improving the quality and optimizing the value of EMRs and other technology by providing support for clinicians through eHealth coaching sessions.

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