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Heather Harps



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  • OS09 - Optimizing Clinical Processes Using Telehealth (ID 9)

    • Event: e-Health 2017 Virtual Meeting
    • Type: Oral Session
    • Track: Clinical
    • Presentations: 1
    • Coordinates: 6/05/2017, 04:00 PM - 05:30 PM, Room 206AB
    • OS09.05 - Healthcare Demands Disruptive Innovations That Will Empower Patients (ID 352)

      Heather Harps, TELUS Health; Vancouver/CA

      • Abstract
      • Slides

      Purpose/Objectives: With 50 percent of provincial budgets consumed by healthcare and, knowing that 30 percent of health system resources are consumed by 12 percent of the population, healthcare demands disruptive scalable innovations that will provide a more efficient delivery of care. Today, patients managing chronic conditions do so for about 5,800 waking hours each year while typically spending fewer than 10 hours with a healthcare professional[i]. When technology empowers citizens to actively manage their chronic conditions it allows better, more efficient and meaningful collaboration with their care team, patients are healthier and it results in significant cost savings. [i] Department of Health, Research evidence on the effectiveness of self-care support (DH, 2007), as cited in In Search of the Perfect Health System, Britnell, 2015

      Methodology/Approach: We will discuss how this technology improved self-management of chronic conditions, decreased usage of acute care and delayed onset of residential care for specific populations. We will also discuss how it allowed clinicians to prepare personalized monitoring plans, monitor health indicators, adjust to meet the patientÂ’s evolving needs and identify warning signs early on and follow-up as necessary. By way of examples, we will illustrate how home health monitoring technology provides patients additional support and comfort, in their own home, in managing health issues. We will highlight current examples that might scale to achieve this goal.

      Finding/Results: In addition to significantly reducing medical travel for patients and providers, we have established that home health monitoring was capable of reducing hospital admissions by 71 percent and ER visits by 43 percent. Patients participating in comparable home health monitoring project in other jurisdictions demonstrated increased self-care capacity and improved health, and health system utilization decreased by 76 percent resulting in potential cost savings associated with inpatient, emergency and physician services and nearly 100 percent of patients reported being highly engaged in their health and had an improved quality of life.

      Conclusion/Implication/Recommendations: Home health monitoring technology is having a major impact on the chronically ill. Providing better access to patient health information, particularly for patients with chronic diseases or that are located in remote areas, has the ability to reduce healthcare system costs, improve patient satisfaction and overall population health. In home health technology lies an opportunity to expand into specific demographic populations, beyond addressing aging populations and individuals with chronic illnesses, to not only empower and provide peace of mind for patients, but also opens the door to all ages and most definitely to self-care management.

      140 Character Summary: Healthcare demands disruptive innovations that will engage patients and improve outcomes for all Canadians

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