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Fraser Ratchford



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  • PS05 - Patient Engagement Through Digital Health (ID 14)

    • Event: e-Health 2017 Virtual Meeting
    • Type: Panel Session
    • Track: Clinical and Executive
    • Presentations: 1
    • Coordinates: 6/06/2017, 10:30 AM - 12:00 PM, Room 203AB
    • PS05.01 - Hearing from Patients on What They Think of Digital Health (ID 191)

      Fraser Ratchford, Consumer Health & Innovation, Canada Health Infoway; Toronto/CA

      • Abstract
      • Slides

      Purpose/Objectives: It has been frequently commented upon that Canada’s health care system is in need of a change. Within the burgeoning pressures it faces, the patient voice has become stronger; and expectations of an active partnership in a team-based model that includes the patient as a partner, have become paramount. The purpose of this presentation is to bring the patient voice to the Conference; to hear about their experience with digital health and to get their advice about how we continue to evolve to best meet their needs.

      Methodology/Approach: With a commitment to understanding and meeting the needs of Canadians is a national approach for patient/citizen engagement, centered on four pillars: listen, amplify, invest and influence. National public opinion research, education, engagement and storytelling strategies, are part of the approach used to gather the patient, caregiver and family member experience and perspective to help shape the digital health agenda directly from the voice of the citizens we serve.

      Finding/Results: International research suggests that “empowered patients make informed choices, have better relationships with their healthcare providers, are committed to adhering to treatment, take responsibility for their care and seek preventative measures to better manage their health” (European Union’s Patient Forum). Furthermore, national public opinion research suggests that over three-quarters of surveyed Canadians (77%) feel that digital health tools assist them in having improved knowledge of their health. Almost one in seven (69%) feel they have improved confidence in self-management of their health through the use of digital solutions; and nearly three in four (74%) feel more informed in their discussions with their doctor. Additionally, national survey data indicates that the use of consumer health solutions has nearly doubled in the past two years, making the impact of these emerging practices even more meaningful. At the same time, benefits studies from implementations underway corroborate this growing evidence base and also demonstrate that Canadians who use digital tools are as satisfied with their care as with traditional face-to-face models. Other studies suggest that the use of digital tools and access to information would have avoided a significant amount of in-person visits and time off work. All of these things improve outcomes for the patient; streamline processes for clinicians; and save the health system money.

      Conclusion/Implications/Recommendations: With the rise of the patient engagement movement in health care, more and more patients are influencing the health care agenda in Canada and are moving from patients to partners. But the question remains: are we meeting the health care needs of Canadians? Within this panel we will hear the personal experiences of a panel of patients who will share their health care expectations and the role digital health has played. National public opinion research and evidence from existing digital health projects will also be reviewed.

      140 Character Summary: A panel of patients will share their digital health experiences and perspectives on how these tools can support Canadians in partnering in their care

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