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Suzanne Rochford

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  • PS06 - Leveraging Existing Provincial Systems (ID 15)

    • Event: e-Health 2017 Virtual Meeting
    • Type: Panel Session
    • Track: Clinical and Executive
    • Presentations: 1
    • Coordinates: 6/06/2017, 10:30 AM - 12:00 PM, Room 203CD
    • PS06.01 - eSafety in Canada - Embedding Leading Practice into Real-World Processes (ID 339)

      Suzanne Rochford, Telus Health; Ottawa/CA

      • Abstract
      • Slides

      Purpose/Objectives: Panelists will share their experiences applying eSafety in real-world projects and processes. The objective is to learn from and hear from vendors, clinicians, provinces, hospitals, privacy officers and agencies on their application of eSafety to reduce patient safety risks in designing and implementing e-health applications.

      Methodology/Approach: This initiative, originally led by COACH, and now spearheaded by Ontario and Alberta eSafety Working Groups, and organizations themselves, aims to study cases for eSafety on both projects and organizational processes. The eSafety journey is underway here in Canada. Supporting a culture of patient safety, promoting “e” solutions for safer patient care and protecting patients against harm from unintended risks throughout the lifecycle of our e-health software, systems and solutions is our collective responsibility. Hospitals are embedding eSafety into their risk management methodology. Others are applying eSafety to products, services and integrations. Vendors are designing their solutions with eSafety and usability in mind. Provinces are expanding their understanding of eSafety and through a series of workshops to assess potential risks and develop mitigation plans, are increasing education and awareness about eSafety in their regions.

      Finding/Results: Evidence has shown that asking “What could go wrong?” and preparing for potential risks have paid off to mitigate and avoid risks before they become real-world issues. Adopting a culture of eSafety within the organization, with openness and transparency about risks and incidents, and leadership support of eSafety has led to positive behaviour, early prediction and effective response to potential adverse events, near-misses and unsafe conditions.

      Conclusion/Implications/Recommendations: Many key stakeholders are embracing and growing the eSafety culture already. Real-world applications in Ontario, Alberta and internationally have shown that applying eSafety pays off in protecting patients against the risk of harm due to unintended safety risks in the development, implementation and use e-health systems, software and solutions. Embedding eSafety does not need to be a significantly complex exercise and many organizations already have operational processes and risk management processes in place where eSafety can be tied in.

      140 Character Summary: Provinces, clinicians, hospitals, agencies and vendors share their experiences applying eSafety in real-world projects and processes.

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