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Carrie Clark

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  • OS21 - Adoption & Engagement (ID 27)

    • Event: e-Health 2017 Virtual Meeting
    • Type: Oral Session
    • Track: Clinical
    • Presentations: 1
    • Coordinates: 6/06/2017, 01:00 PM - 02:00 PM, Room 206B
    • OS21.01 - Engaging Mental Health Clients/Patients in Closed Loop Medication Administration (ID 139)

      Carrie Clark, Professional Practice Office, Centre for Addiction and Mental Health; Toronto/CA

      • Abstract
      • Slides

      Purpose/Objectives: Closed Loop Medication Administration (CLMA) supports client/patient safety by ensuring that they receive the right medication at the right time by scanning client/patient identification, as well as the medication to be given, prior to administration. In order to achieve a 95% scanning compliance rate as a mental health organization, feedback from all stakeholders involved in this process must be elicited. The purpose of this initiative was to implement an engagement strategy to solicit feedback from mental health clients/patients on their perceptions of the medication administration process using technology intended to promote safety.

      Methodology/Approach: Engaging clients/patients provides invaluable information and insights into their experience of the use of technology for safe medication administration. To gain a genuine perspective from client/patients, a survey of 50 inpatient clients/patients was conducted by a mental health peer support worker.

      Finding/Results: Quantitative and qualitative data was analyzed and then summarized by an Advanced Practice Clinician and a master’s student. Themes were used to identify recommendations for improvements and innovative solutions to support the medication administration process. Preliminary findings indicate that mental health clients/patients value the nurse-client relationship, being engaged as an active participant in the process, and having choice in the client/patient identification methods. In addition, concerns about the intention of personal identification, physical comfort of wristbands, and having photos taken were raised.

      Conclusion/Implication/Recommendations: Feedback was incorporated into educational initiatives for inter-professional inpatient staff, and considerations for organizational practices, policies and procedures were identified. Client/patient education material, including brochures and posters, were also developed as a means for communicating medication administration process and expectations.

      140 Character Summary: An innovative client/patient engagement strategy regarding the use of technology for safe medication administration in a mental health inpatient setting.

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