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John Haywood



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  • OS28 - Learning to Leverage Technology (ID 33)

    • Event: e-Health 2017 Virtual Meeting
    • Type: Oral Session
    • Track: Clinical and Executive
    • Presentations: 1
    • Coordinates: 6/07/2017, 10:30 AM - 12:00 PM, Room 203AB
    • OS28.02 - Building a Web Based Provider Portal with Real-Time Health Information  (ID 304)

      John Haywood, eHealth Office, Hamilton Health Sciences; Hamilton/CA

      • Abstract
      • Slides

      Purpose/Objectives: This presentation will explain how ClinicalConnect, a provider portal that is now known as one of North America’s largest health information exchanges, was built from the ground up, starting at Hamilton Health Sciences in 2005. We will review a series of key milestone events, beginning in 2005 with data first being aggregated in real-time from Hamilton area hospitals, through to 2016 and beyond, where there are now more than 42,000 registered users from across south west Ontario accessing their patients’ data, aggregated from multiple regional and provincial data sources, consolidated into a one-stop-shop viewer.

      Methodology/Approach: We will explore how innovative features and functionality, such as context-aware, evidence-based clinical information, has been integrated into this scalable digital health solution that is transforming patient care and augmenting decision-making abilities. The discussion will highlight not only what data has been successfully integrated into the portal, but how the data has been integrated. In addition, the development and deployment of ClinicalConnect on desktop computers, smartphones and tablets will be examined. Taking into account the scope of the integrations, working with diverse stakeholders, the intricacies of varying agreement frameworks, required education and communication tactics – we will share success stories as well as lessons learned, and touch on the growing number of privacy considerations impacting technical integration work.

      Finding/Results: To wrap up the presentation, the speaker will provide current statistics about how the portal is used, by which health information custodian types most often, and will include short testimonials from regular users about how being able to access ClinicalConnect has changed the way they can deliver healthcare. Time will be dedicated to discussing two ancillary online tools that have been developed and deployed as a result of the enormous growth ClinicalConnect has experienced in the last five years to automate the account management function and manage passwords. We believe the audience will take great interest in the complexity of the varied integration projects that have been undertaken; from connecting with local hospital information systems, to the Ontario Association Community Care Access Centre’s Client Health & Related Information System (CHRIS), to oncology information systems and provincial data repositories including eHealth Ontario’s Ontario laboratories information system (OLIS), the Southwestern Ontario Diagnostic Imaging Network (SWODIN), and most recently, the Ontario Ministry of Health’s Digital Health Drug Repository. Audiences will learn about new directions and emerging opportunities and ideas being explored to further engage both providers and patients in unique ways.

      Conclusion/Implication/Recommendations: ClinicalConnect facilitates the efficient and effective sharing of patient data across the continuum, and is a catalyst for change as the eHealth landscape evolves and adapts to accommodate new data sources and privacy and security legislation. It’s an excellent example of a homegrown solution that has attracted attention from regional and provincial healthcare industry professionals and grown to become a strategic asset as identified by the Province of Ontario.

      140 Character Summary: How an EHR has been built, aggregating data from regional and provincial data sources, to improve patient care and provider efficiency.

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