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Duska Kennedy

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  • OS28 - Learning to Leverage Technology (ID 33)

    • Event: e-Health 2017 Virtual Meeting
    • Type: Oral Session
    • Track: Clinical and Executive
    • Presentations: 1
    • Coordinates: 6/07/2017, 10:30 AM - 12:00 PM, Room 203AB
    • OS28.06 - Becoming a Digital Research Hospital: UHN's Transformation Using Office365 (ID 366)

      Duska Kennedy, University Health Network; Toronto/CA

      • Abstract
      • Slides

      Purpose/Objectives: An IT assessment conducted by Deloitte that highlighted areas for improvement is eliciting a multi-year organization wide IT transformation aimed at building a framework for UHN to become a digitally enabled hospital and changing the way we deliver IT. Productivity tools, such as email, instant messaging, and file sharing are currently under examination for the IT transformation because... they serve as the backbone for connecting our researchers, clinicians, and administrators with each other and to their peers as promote collaboration. This presentation will focus on UHN’s transformation journey through the implementation of Microsoft Office 365 and how we’re disrupting status quo to enhance the way we work on a day-to-day basis.

      Methodology/Approach: UHN is in the process of delivering Office 365 through a phased approach starting with Microsoft’s cloud platform Azure, Exchange Online, Skype-for-Business, and OneDrive-for-Business. This enterprise-wide initiative will be implemented across all four UHN campuses, affecting approximately 20,000 users including clinicians, researchers, and IT administrators. To redefine status quo, we’ve selected individuals from all facets of business to form working groups to challenge our way of thinking and act as project champions. To actively engage users, departmental roadshows will be held to demo the system, lunch-and-learn sessions will be offered directly on units, and e-newsletters detailing new functionality will be distributed. As this initiative has high visibility and high impact, an easy to access repository will be set up for users to access training material and project updates. As proof of concept, various end user groups will be engaged as part of a pilot to serve as checkpoints to ensure that all Office 365 features are functioning as intended prior to full rollout across the organization.

      Finding/Results: At the outset of UHN’s IT transformation, an organization-wide survey was conducted to assess customer satisfaction of IT services. Results from the survey highlighted certain pain points within the organization including small mailbox sizes, the need for real time collaboration tools across teams, and frustration relating to downtimes of critical communication services. Ongoing monitoring and measurements will be conducted to continuously understand the organizations receptiveness to this change, however, anticipated results are solutions to these reported pain points, fewer downtimes, increased productivity and collaboration, and ultimately a new foundation for using cloud technology.

      Conclusion/Implication/Recommendations: Cloud technology is widely adopted by cross-functional industries to reduce capital expenditures of hosting equipment on premise and to allow for server scalability on demand. UHN will be one of the first early adopters of cloud technology within Ontario’s healthcare sector where leveraging cloud will not only boost internal connections, but boost external connections across multiple organizations that adopt similar technology. To stimulate further adoption within healthcare, provincial incentives and encouragement are recommended. It’s also recommended that provincial measures towards creating a private cloud specifically for healthcare be developed to increase security and privacy controls to encourage more healthcare organizations to join.

      140 Character Summary: Through UHN’s Office 365 cloud implementation, we are building the runway to becoming a digitally enabled research hospital.

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