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May Chang

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  • OS26 - Creating Effective Health Care Platforms for the Future (ID 31)

    • Event: e-Health 2017 Virtual Meeting
    • Type: Oral Session
    • Track: Clinical and Executive
    • Presentations: 1
    • Coordinates: 6/07/2017, 10:30 AM - 12:00 PM, Room 202AB
    • OS26.03 - Structured Innovation Programs Accelerate Innovation in Healthcare (ID 308)

      May Chang, Consultant; Toronto/CA

      • Abstract
      • Slides

      Purpose/Objectives: Accelerating and scaling innovation is both a key strategic goal for many healthcare organizations and a difficult undertaking. Relying on the individual ‘creative genius’ typically results in sporadic innovations that do not scale and that are often misaligned with organizational strategic priorities. Structured innovation programs provide a much more effective method for ensuring that more innovations are created, those that are aligned with organizational priorities are nurtured successfully to realize value, and that innovation is encultured broadly across the organization. Through a case study description, participants will understand: How to define and quantify a structured innovation program Practices in healthcare innovation programs from this case study and other global best practices How to assess the maturity of the healthcare innovation programs, of which they are a part How this case study innovation program helped the organizations to achieve its goals What they can do to bring a structured innovation program approach to their organizations.

      Methodology/Approach: Being a leader in healthcare innovation by combining the art of caring with the science of best practice is one of five strategic goals for Markham Stouffville Hospital (MSH). MSH envisioned an innovation initiative that was empowering to all staff and doctors and that would foster a culture where the passion and talent of the whole team would be leveraged to drive innovation MSH developed an innovation strategy and launched an Office of Innovation to lead this work. As part of a staff engagement and culture building program, MSH entered into a partnership with Colleaga, an innovation program provider, which provided its crowd-sourcing/collaboration/knowledge-management platform and methodology through which the innovation program could be structured and accelerated. MSH and Colleaga are implementing the Colleaga Innovation Program methodology and are chartering two problem-solving challenges – one aligned with the provincial Patients First strategy and one focused on workplace violence. The challenges both structure the innovation process from initial sponsorship through broad organization wide ideation and voting to evaluation and prioritization and take advantage of the open access, crowdsourced innovations, available in the Colleaga Commons knowledge repository.

      Finding/Results: Evidence from idea management programs indicate that structured innovation can substantially increase innovation success. For example, a platform implemented in another healthcare organisation engaged 29% of their employees and produced 10 patents over two years. MSH and Colleaga established success metrics for the program as a whole and for each challenge, including metrics for engagement (percentage of idea submitters, the number of votes, and the number of comments) and measures of outcomes (number of ideas collected, the number of projects implemented, ROI realized). Results and trends from one challenge to the next will be presented at the conference as data collection is not complete.

      Conclusion/Implication/Recommendations: Engaging staff/clinicians in finding solutions to problems through a technology-enabled, structured innovation process that leverages crowd-science and open access information, leads to better quality solutions that are more aligned with organizational objectives, greater acceptance of implemented solutions and a higher return on innovation investments. We recommend that all healthcare organizations take a more structured approach to innovation.

      140 Character Summary: Structured innovation programs that use a crowd-sourcing innovation management platform empower staff to solve high priority organizational problems.

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