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M. Sauco

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  • EP02 - e-Poster Session 2 (ID 53)

    • Event: e-Health 2018 Virtual Meeting
    • Type: e-Poster Session
    • Track: Clinical Delivery
    • Presentations: 1
    • EP02.08 - A2B Change, Transition & Sustainability: The Wisdom of the Crowd (ID 347)

      M. Sauco, eTransformation Support Services Inc.; Toronto/CA

      • Abstract
      • Slides

      Purpose/Objectives: As the healthcare industry has become more complex, the lag in the sophistication of approach in change, transition and sustainability has become more acute. The change communities in the country seek to better understand the problem, the gaps and look at how A2B Change Process can be relevant and applicable in the continuously evolving healthcare change landscape.

      Methodology/Approach: This particular research is part of an informal survey, which assessed the current National Change Management Framework and its six core elements (1) Governance and Leadership (2) Communications (3) Training & Education (4) Workflow Analysis & Integration (5) Stakeholders Engagement (6) Monitoring & Evaluation using a 5-question survey. The survey was open to all Change Management Network members on both LinkedIn and InfoCentral virtual communities.

      Finding/Results: Early respondents with combined practitioners’ anecdotal contribution and further literature search conducted is supportive of the A2B Change Process with solid foundations on Transitions to Operations and Sustainability Planning as part of the change journey. The results also are reflective of lessons learned as shared by the interview respondents. Oftentimes, in our attempt to manage change that we are forgetting that change and transition DO NOT 'start and stop' during 'Go-Live'. "Go-Lives' are just events in the change process, and the real change and transition management is continued well beyond 'Go-Lives'. A well-thought out 'hand-off' from project teams to the business teams is required to ensure sustained success. Note: Research is still in progress.

      Conclusion/Implications/Recommendations: According to Albert Einstein it is “Insanity: doing the same thing over and over again and expecting different results.” As our environment evolves and so must we to remain relevant. As organizational leaders, we have the responsibility to manage change efforts along with the process of transition to minimize the negative impact on frontline stakeholders. It is important for practitioners to include transition components; (1) Transition to Operations (2) Sustainability into the change process or in any methodology of choice. This approach focuses the change as well as the transition. Change and Transition are not interchangeable and they must co-exist in conjunction with one another to ensure successful and sustained digital health implementations. Change is an event and Transition is a process and so as sustainability. To date, the informal survey received from 29 peer-respondents. It is expected to see an increase of 50% from current survey rate of participation. Although further numbers are expected to add to the results of the research, it is unlikely to see a change in recommendations. The story of CHANGE and TRANSITION can be summed up by 'Make a Plan, Ensure Commitment & Move on' one person at a time.

      140 Character Summary: Overall, the study clearly demonstrates that a more sustained outcome results when transition components are included in the change & transition management approach.

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