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R. Comrie

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  • OS28 - Bringing Mental Health to the Forefront (ID 46)

    • Event: e-Health 2018 Virtual Meeting
    • Type: Oral Session
    • Track: Clinical Delivery
    • Presentations: 1
    • OS28.01 - Development of Mental Health Reporting Framework (ID 530)

      R. Comrie, Reporting and Analytics, Centre for Addiction and Mental Health; Toronto/CA

      • Abstract
      • Slides

      Purpose/Objectives: This presentation will focus on the development of a robust enterprise wide reporting framework to support organizations strategic, operational and quality improvement plan.

      Methodology/Approach: A meaningful reporting project was launched with a goal of streamlining reporting; establish measurement standards and definitions; reducing number of and variation in reports and facilitating single source of truth for enterprise data. This multi-phased project included conducting an in-depth current state analysis exercise to understand the measurement, reporting and analytics needs and activities of CAMH. Following the current state analysis, a gap analysis exercise was conducted to identify reporting efficiencies, opportunities for product alignment and unmet reporting needs. Recommendations from the gap analysis exercise resulted in formation of an enterprise reporting framework comprising of report mapping by audience, frequency and business intelligence product alignment.

      Finding/Results: First year of reporting framework implementation resulted in the following: Governance structure: A Data and Reporting Governance Committee was established to provide CAMH-wide leadership and oversight for data quality assurance, measurement and reporting priorities, and alignment of reporting across CAMH. Two sub-committees were also created to specifically focus on internal measurement and reporting; enterprise data quality. Centralized Intake process: A centralized intake process was established to ensure a standardized method is followed for anyone requesting reports from the Reporting and Analytics department ehealth pho.png Figure1. Centralized Intake Process of Reports Annual measurement plan: Annual measurement & reporting plans are being developed for priority areas as per the operational and quality improvement plan Reporting products to aid in data driven decision making: The Corporate Balance Scorecard, Clinical Programs and Key Priorities Dashboard were developed to measure organization wide performance against mission, vision and quality improvement priorities. Noticeable improvements post balanced scorecard implementation included: Significant increase in medication reconciliation completion rate at discharge. In 17-18-Q1 the rate was 4% above target at 77%. 17% increase from16-17-Q4. ehealth photo 2.png Figure 2. Medication reconciliation discharge rate over time

      Conclusion/Implications/Recommendations: Development of the centralized intake process for reporting, enterprise reporting framework has improved customer service by increasing quality, efficiency and efficacy of reports generated at CAMH. It has enables the organization to move towards data driven decision making and quality improvement initiatives.

      140 Character Summary: This abstract outlines the development and implementation of a Mental Health Reporting Framework that supports the organizations strategic goals.

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