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Mark Berry



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    RF03 - Patient Empowerment: It's about Time! (ID 45)

    • Event: e-Health 2019 Virtual Meeting
    • Type: Rapid Fire Session
    • Track: Clinical and Executive
    • Presentations: 1
    • Coordinates: 5/28/2019, 02:30 PM - 03:30 PM, Pod 8
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      RF03.02 - Deploying Ontario’s Largest Regional Patient Portal: Keys to Success (ID 182)

      Mark Berry, HITS eHealth Office, Hamilton Health Sciences; Hamilton/CA

      • Abstract
      • Slides

      Purpose/Objectives:
      This presentation offers an update to what was presented last year about the massive, first-of-its-kind patient portal deployment in south west Ontario ? an initiative led by the HITS eHealth Office at Hamilton Health Sciences, leveraging Sunnybrook Health Science Centre?s MyChart solution. MyChart was officially introduced to patients at select Hamilton Health Sciences and London Health Sciences clinics in the fall of 2018. A significant collaborative effort from project stakeholders preceded MyChart?s deployment, including the intricate data integration into MyChart from ClinicalConnect, a regional clinical viewer utilized by 40,000+ authorized providers practicing in south west Ontario. Panelists will each bring their own unique perspective on managing a complex, multi-stakeholder technology transformation project ? the largest regional deployment of a patient portal platform in Ontario ? sharing lessons learned, challenges, and opportunities.


      Methodology/Approach:
      Part 1 of this project was to complete technical work to allow reports from hospitals and regional cancer programs, and LHINs? Home & Community Care Services, to flow through ClinicalConnect to MyChart. Part 2, actively underway at the time of abstract writing, is to deploy MyChart to patients registered at the hospitals whose data now also viewable in MyChart. mychart graphic.png


      Finding/Results:
      A deployment of this magnitude presented challenges that could be categorized as cultural, technical, clinical and legal. Some key findings from each: Cultural - Gain regional-buy in through a shared vision and inclusion of stakeholders from LHINS, hospitals, and MOH in project decision making - Educate organizations and health professionals regarding the evidence of benefits noted from Canadian and international patient portal deployments Technical - Determine limitations of systems to understand confines of what was possible - Educate stakeholders about limitations to ensure expectations managed - Co-design technical architecture with solution vendors (Aptean and Sunnybrook) - Usability review and testing Clinical - Comprehensive stakeholder consultation, including: - Patients and families - Clinicians - Pan-Canadian industry review - Health records policies and procedures - Legislative reviews (PHIPA) Legal - Develop a collaborative agreement framework, outlining roles and responsibilities Note: An overview of number of registered MyChart users/usage stats to date will be presented and will be current up to the conference.


      Conclusion/Implications/Recommendations:
      This project compiled patient information from acute sites and worked to integrate more data sources to give patients a fulsome view of their health information as it phases in information from provincial assets and primary care. The result has been an effective integration of a vast amount of personal health information from hospitals across south west Ontario, in addition to giving patients data access they may have at other existing partner sites (i.e. MyChart?s non-SWO data contributors).


      140 Character Summary:
      Integration of south west Ontario hospitals? personal health information, via ClinicalConnect, with Sunnybrook?s MyChart for patients and their caregivers.

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